PacoSupplier management for the companies you use
Every company you use, what it does for your hotel, and how fast it replies. Paco drafts the requests and sends them from your own mailbox, in your name, after your yes or under a rule you set. After a week of silence, a reminder to approve. Then, if nobody answers, the facts come back to you.
Every company you use, on one record
You keep the list of companies that do the work: inspections, servicing, repairs. Each card holds their trades (one company can have several), their contacts, the next visit, the open letters and the history of reports. An inactive company stays visible, without being offered for new work.
- One card per company, active or inactive
- Insurance, licence, certification: the page shows first what ends within 90 days
- An expired insurance stops every letter to that company
- History groups reports, emails and sent requests
- Only companies on your list can receive a letter
Paco drafts the request; you approve once
The site, the equipment, the deadline, the last report's reference and the name of the technician who signed it: Paco reads them from your records and puts them in the mail. You reread, edit if you like, and that text, byte for byte, is what leaves your mailbox. A company that replies asking for a detail gets a drafted answer, also yours to approve.
- Sent from your mailbox, in your name, never from a Paco address
- The approved text is the sent text, with no rewrite after the fact
- Only to a company on your list
- Written in the country's working language, whatever language your screen is in
- A letter sent on its own that went wrong can be reported; that kind of letter then pauses
A week of silence, a reminder to approve. Then a second. Then you.
Seven days without a reply, Paco drafts a polite reminder and shows it to you; it leaves when you say yes. Seven more, a second one. After that it stops and brings you the file: since when, how many reminders, what is left to do. All that time your list reads "waiting, 1 reminder", not "overdue".
- Two reminders at most, then the request comes back to you
- A company's silence never becomes a lapse in your name
- Every send and every reminder leaves a dated receipt
You know how fast they reply before you book them
Every request sent keeps its date, the date of the first reply, the number of reminders, and the date promised against the date asked for. From that Paco gives each company a median time to reply, an on-time rate and the reminders it takes. The slow company shows up on their record, not on inspection day.
- Computed from your own requests, never from an outside review
- A company never written to has no figure, not a zero
- Under two requests the record says "thin sample" instead of ranking
Common questions
Can Paco send without asking me?
Only under a rule you set. An email to a company leaves in one of three ways. You read and approved that copy. Or you asked for it in chat, for a check already overdue according to a document, to a company on your list, three a day at most. Or it is a kind of letter (visit request, first visit, several checks in one visit, repair) whose exact wording you approved once and set to "when I ask" or "on its own", for the companies you chose: that one does not wait for a check to be overdue. Reminders always wait for your yes. "Never" is also one tap, and every send carries the rule that allowed it.
What if the company answers by phone?
You note the date in your records and the request moves to "booked". Paco does not chase a request you have said has an answer.
See a request leave from your mailbox
With your facts inside it, and your name at the bottom.
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