Refund policy

This policy sets out what is refundable, and what is not, in connection with the Paco service published by Vesper Holdings. It supplements the terms of use, of which it forms an integral part.

1. The plan

Paco is a monthly subscription: 199 EUR per month excluding VAT for the first establishment, and 99 EUR per month excluding VAT for each additional establishment, billed monthly in advance by card through Stripe. There is no annual plan. The full price and payment terms are in section 5 of the terms of use.

2. A service for professionals only

The service is intended exclusively for professionals acting in the course of their business: operators, managers and staff of establishments open to the public. A hotel is not a consumer. The 14-day right of withdrawal that the French Consumer Code grants for distance contracts therefore does not apply to subscribing to the service. If, by exception, a natural person not acting for business purposes were to subscribe, they would keep all of their statutory rights, which this policy does not reduce.

3. Cancelling

The subscription can be cancelled at any time from Settings › Plan › "Cancel my subscription". The cancellation takes effect at the end of the period already paid: the service continues until then, and nothing more is charged.

4. What is refunded

• Monthly payments are not refunded once the period has started, even if the service is only partly used, except where the law requires it or where Paco made a billing error. An amount charged in error is refunded in full.
• Suspension or termination for breach: no amount is refunded when access is suspended or the account terminated because of a breach of the terms of use.
• Interruption of the service attributable to the Publisher: if the Publisher discontinues the service or a plan, the period paid for and not provided is refunded pro rata.

Refunds are made by the payment method used, within 14 days of the refund being agreed.

5. If a payment fails

If a monthly payment fails, the account keeps working normally for a 7-day grace period, time to update the card. After that, the account returns to the preview: the hotel's data is kept and nothing is deleted, but only a summary of what Paco found is shown until payment resumes.

6. How to request a refund

By email to contact@pacoapp.io, from the account's address, stating the property concerned. We reply within one working day.

7. Governing law

This policy is governed by French law. Any dispute about a refund falls to the courts designated by the terms of use.